We take great care in making, sourcing and shipping our products, and we want you to be completely satisfied with your purchase. If you have any concerns about your order, please reach out to us before initiating a return — many issues can be resolved quickly without the need to send anything back.

Outpost Original serves both retail customers and wholesale / design-trade accounts. Return terms differ by order type — please read the section that applies to you.

Contact Us First

Before returning any item, please contact us at info@outpostoriginal.com. We strongly encourage reaching out to discuss your concern — we may be able to resolve the issue without a return, and can provide a Return Authorization if one is needed. Returns sent without prior authorization may not be accepted.

Retail Orders — 7-Day Return Window

We accept returns of unused items in original, unassembled packaging within 7 days of confirmed delivery. To qualify:

• Contact us within 7 days of delivery to initiate the process
• Items must be unused, unassembled, and in original packaging
• A Return Authorization must be issued before shipping the item back
• Return shipping is the buyer's responsibility — we can provide a return label on request and deduct the shipping cost from the refund
• No restocking fee on retail orders
• Refunds are processed within 5–10 business days of receiving the returned item in acceptable condition

Wholesale & Design-Trade Orders

Wholesale and design-trade orders are placed under separate terms. The 7-day window and authorization rules above still apply, with one difference: approved wholesale returns are subject to a 15% restocking fee, deducted from the refund. Return shipping remains the buyer's responsibility (return label available on request, cost deducted from refund).

Custom & Made-to-Order Items — Final Sale

All custom and made-to-order items are FINAL SALE and are not eligible for return or exchange under any circumstances, regardless of order type. This includes:

• Custom furniture (including upholstery, dimensions, or finishes)
• Made-to-order lighting and decor
• Any item produced or modified specifically for your order

If you have questions about a custom order before purchasing, please contact us — we are happy to discuss specifications, materials, and expected lead times in advance to ensure you are confident in your order.

Damaged or Incorrect Items

If your item arrives damaged or if you received the wrong product, please notify us within 7 days of delivery. Retain all original packaging materials and take photographs of the damaged or incorrect item, the original packaging (inside and outside), and any visible shipping damage to the box or crate. Email this documentation to info@outpostoriginal.com with your order number. Claims submitted after 7 days may not be eligible for resolution.

Questions?

We are always happy to help. Please reach out before making a purchase if you have any concerns about fit, finish, or suitability — we would rather answer your questions upfront than deal with a difficult return situation later.

Email: info@outpostoriginal.com
Website: www.outpostoriginal.com