We take great care in making, sourcing and shipping our products, and we want you to be completely satisfied with your purchase. If you have any concerns about your order, please reach out to us before initiating a return — many issues can be resolved quickly without the need to send anything back.

Contact Us First

Before returning any item, please contact us at info@outpostoriginal.com. We strongly encourage reaching out to discuss your concern — we may be able to resolve the issue without a return, and can provide a Return Authorization if one is needed. Returns sent without prior authorization may not be accepted.

7-Day Return Window

We accept returns on eligible items within 7 days of confirmed delivery. To qualify for a return:

• You must contact us within 7 days of delivery to initiate the process
• Items must be unused, unassembled, and in original packaging
• A Return Authorization must be issued by Outpost Original before shipping
• Return shipping costs are the responsibility of the buyer

25% Restocking Fee

All approved returns are subject to a 25% restocking fee, which will be deducted from your refund. This covers the cost of inspection, repackaging, and restocking. Refunds are processed within 5–10 business days of receiving the returned item in acceptable condition.

Custom & Made-to-Order Items — Final Sale

All custom and made-to-order items are FINAL SALE and are not eligible for return or exchange under any circumstances. This includes:

• Custom furniture (including upholstery, dimensions, or finishes)
• Made-to-order lighting and decor
• Any item produced or modified specifically for your order

If you have questions about a custom order before purchasing, please contact us — we are happy to discuss specifications, materials, and expected lead times in advance to ensure you are confident in your order.

Damaged or Incorrect Items

If your item arrives damaged or if you received the wrong product, please notify us within 7 days of delivery. Retain all original packaging materials and take photographs of the damaged or incorrect item, the original packaging (inside and outside), and any visible shipping damage to the box or crate. Email this documentation to info@outpostoriginal.com with your order number. Claims submitted after 7 days may not be eligible for resolution.

Questions?

We are always happy to help. Please reach out before making a purchase if you have any concerns about fit, finish, or suitability — we would rather answer your questions upfront than deal with a difficult return situation later.

Email: info@outpostoriginal.com
Website: www.outpostoriginal.com